ERP Implementation & Support
Here at Pulse we value our client relationships. As mining specialists, we understand the complexities of the industry, and that each implementation is unique to the organisation we are working with. Our experience has allowed us to refine our project methodology, guaranteeing successful ERP implementation and a client services team dedicated to providing you with ongoing support to get the most out of your investment.
The Pulse Mining ERP Implementation process involves business experts working with you to define your business requirements, scope and the best implementation strategy to suit your needs. Underpinning the implementation process is the Pulse Project Methodology. Based on worldwide recognised project management standards such as PRINCE2 and PMBOK and our specialised experience, we can provide a roadmap for successful Pulse Mining ERP implementation.
We have a team of dedicated, professional client support personnel on-hand to assist with implementation processes and users of Pulse Mining ERP on a day-to-day basis. We believe in supporting our clients in every situation, and offer an array of support services.
Our support services include:
- Centralised support for day-to-day assistance and out of hours support Direct access to our developers and designers
- System audits to help you better utilise Pulse Mining ERP
- Outsourced services to offer you our specialist knowledge
- Payroll entry and processing
- Training and workshops in Pulse system usage.